ITIL® Lifecycle Certificate in Service Operations

Formation intra-entreprise

À qui s'adresse la formation?

  • Individuals who have attained the ITIL Foundation certificate in Service Management,and who wish to advance to higher level ITIL certifications
  • Individuals who require a understanding of Service Operation and how it enhances the quality of IT service within an organisation
  • Anyone involved in the ongoing management, coordination or integration of operational activities within the Service Lifecycle

Niveau atteint

Avancé

Durée

3,00 jour(s)

Langues(s) de prestation

FR

Prochaine session

Prérequis

  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge

Objectifs

  • Service Operations Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks

Contenu

The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.

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