ITIL® Lifecycle Certificate in Service Transition

Formation intra-entreprise

À qui s'adresse la formation?

  • Individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications including ITIL Expert and ITIL Master
  • Individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisation
  • Anyone involved in the ongoing management, coordination or integration of Transitional activities within the Service Lifecycle

Niveau atteint

Avancé

Durée

3,00 jour(s)

Langues(s) de prestation

FR

Prochaine session

Prérequis

  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge

Objectifs

  • Introduction to Service Transition
  • Service Transition Principles
  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Change Evaluation
  • Knowledge Management
  • Managing people through service transitions
  • Organising for Service Transition
  • Technology considerations
  • Implementation and improvement of Service Transition
  • Challenges, critical success factors and risks

Contenu

The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.

Contact pour cette formation

Noémie Turpain / Fabienne François

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