ITIL® Lifecycle Certificate in Service Transition

À qui s'adresse la formation?

Individuals who have attained the ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications including ITIL Expert and ITIL Master
Individuals who require a understanding of Service Transition and how it enhances the quality of IT service within an organisation
Anyone involved in the ongoing management, coordination or integration of Transitional activities within the Service Lifecycle

Niveau atteint

Avancé

Durée

3,00 jour(s)

Langues(s) de prestation

Prochaine session

Contacter l'organisme

Prérequis

ITIL v3 or 2011 Foundation
ITIL v2 Foundation and v2/v3 Foundation Bridge

Objectifs

Introduction to Service Transition
Service Transition Principles
Transition Planning and Support
Change Management
Service Asset and Configuration Management
Release and Deployment Management
Service Validation and Testing
Change Evaluation
Knowledge Management
Managing people through service transitions
Organising for Service Transition
Technology considerations
Implementation and improvement of Service Transition
Challenges, critical success factors and risks

Contenu

The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.