ITIL® 4 Foundation & Certification

None. However delegates should have some experiences of IT Service Management

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.

The Foundation module is a prerequisite for the ITIL 4 higher level qualifications and its primary objectives are to provide participants with:

• An introduction to the management of modern IT-enabled services
• An understanding of the common ITIL language and key concepts
• An insight in how to improve their work and the work of their organizations
• An overview of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working

• Key Concepts of Service Management
  • Value and value co-creation
  • Organizations, service providers, service consumers and other stakeholders
  • Products and services
  • Service relationships
  • Value: outcome, costs and risks
• The Four Dimensions of Service Management
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
• The ITIL Service Value System
  • Opportunity, demand and value
  • The ITIL guiding principles
  • Governance
  • Service value chain
  • Practices
  • Continual improvement
• The ITIL Management Practices
  • General practices
  • Service management practices
  • Technical practices

The course will be held in English but our trainers are also fluent in French.

ITIL® and PRINCE2® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

"The ITIL® course on this page is offered by PTCoE of AXELOS Limited. ITIL® is a [registered] trade mark of AXELOS Limited. All rights reserved.”