Managing Efficient Telephone Communications

After the training the participant shall be able to:

• Understand the stakes of telephone conversation for the company’s reputation
• Gain confidence and fluidity in speaking on the phone in English
• Comprehend the different ways of dealing with queries
• Master the company introduction and their own self-introduction
• Structure their notes to better take and transmit messages

• Importance of professional telephone reception for Company’s reputation and your representation
• Difference between Telephone and Face-to-Face communications
• Structure of professional calls:
  • Getting ready prior to the call
  • Mastering your self-introduction
  • Speaking with knowledge and confidence
  • Identifying your correspondant with clarity
  • Managing the calls’ transfer and non-transfer
  • Taking and transmitting messages
  • Coordinating multi-calls gracefully
  • Closing the communication in style
  • Following-up effectively

The training includes role-plays, simulations and case studies.

At the end of the training, the participants will receive a certificate of participation delivered by the House of Training.