ITIL® V3 Capability Certificate in Operational Support and Analysis

ITIL v3 or 2011 Foundation
ITIL v2 Foundation and v2/v3 Foundation Bridge.
Failure to comply to these pre-requisites will result in candidates results being withheld by the BCS.
On attending the course please ensure you provide documented evidence that you have passed the ITIL Foundation course by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number.

• Event Management
• Incident Management
• Request Fulfilment
• Problem Management
• Access Management
• The Service Desk
• Technical Management
• IT Operations Management

The ITIL Certificate in Operational Support and Analysis (OSA) course is one of the four courses that fit into the capability stream for ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.