ITIL® V3 Capability Certificate in Operational Support and Analysis

À qui s'adresse la formation?

Management, certificate and who wish to advance to higher level ITIL certifications
Individuals who require a practical understanding of the Operational Support and Analysis processes and how they may be used to enhance the quality of IT service within an organisation
Operational staff involved in Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management and the Service Desk, Technical Management, IT Operations Management and Application functions

Niveau atteint

Avancé

Durée

5,00 jour(s)

Langues(s) de prestation

Prochaine session

Contacter l'organisme

Prérequis

ITIL v3 or 2011 Foundation
ITIL v2 Foundation and v2/v3 Foundation Bridge.
Failure to comply to these pre-requisites will result in candidates results being withheld by the BCS.
On attending the course please ensure you provide documented evidence that you have passed the ITIL Foundation course by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number.

Objectifs

Event Management
Incident Management
Request Fulfilment
Problem Management
Access Management
The Service Desk
Technical Management
IT Operations Management

Contenu

The ITIL Certificate in Operational Support and Analysis (OSA) course is one of the four courses that fit into the capability stream for ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.