How a Manager can deal with conflict situations

Formation intra-entreprise

À qui s'adresse la formation?

  • Managers
  • Project managers

Niveau atteint

Débutant

Durée

1,00 jour(s)

Langues(s) de prestation

DE EN FR LU

Prochaine session

Objectifs

  • Identify the reason behind the conflict
  • Diagnose and analyse the different types and levels of conflict
  • Recognising your sphere of influence to deal with conflict
  • Regulating and overcoming conflict in your role as a manager
  • Dealing effectively with post-conflict situations to reestablish trust

Contenu

  • Identify the reason for the conflict
  • Resolving latent conflict
  • Resolving open conflict
  • Dealing with violent conflict
  • Supporting the post-conflict situation

Méthodes pédagogiques

To facilitate the learning process, MindForest Group integrates transmissive and collaborative methods (practice, exercises, feedback), otherwise known as action learning, into its teaching approach.

Certificat, diplôme

Attendance certificate

Contact pour cette formation

Laurence Folz & Sophie Koyanagi

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