ITIL® V3 Intermediate Certificate in Managing Across the Lifecycle

À qui s'adresse la formation?

Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module.
Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.

Niveau atteint

Avancé

Durée

5,00 jour(s)

Langues(s) de prestation

Prochaine session

Contacter l'organisme

Prérequis

Delegates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL v3 or 2011 Foundation certificate or have the ITIL v2/v3 Foundation bridge and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. 15 credits can be obtained from ITIL Intermediate qualifications. Some credits from earlier ITIL qualifications and complementary qualifications can also count towards 15 credits.

Objectifs

Key concepts of the service lifecycle
Communication and stakeholder management
Integrating service management processes across the service lifecycle
Managing services across the service lifecycle
Governance and organization
Measurement
Implementing and improving service management capability

Contenu

The intent of the Managing across the Lifecycle (MALC) qualification is to give delegates the skills to support an organization's service delivery by bridging the service lifecycle stages. The qualification demonstrates that delegates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.