Writing effectively at work

B1 or above in the CEFR levels.
The course is designed for professionals who are looking to improve their vocabulary and techniques in writing professional English communications. To access the course effectively it is helpful but not essential if you have professional experience of writing English communications.

Participants will develop their English language skills in writing a wide range of professional communications. Participants will improve both their fluency and accuracy when writing in English. They will enhance their wider professional skills in using the right level of formality, communicating with clarity and cultural awareness.

In the framework in the English language development and upon successful completion of this course, the participant will be able to:

• use a wide range of expressions used in professional writing
• understand the different conventions in starting and finishing a professional e-mail, report and other communications
• use different expressions and grammar structures to effectively report on progress
• use the language of persuasion to powerfully describe a product, project or service
• understand a wide range of common phrasal verbs, acronyms and business idioms typical in professional writing
• deploy terms and expressions used to ‘soften’ a difficult message to internal or external contacts

In the framework of the professional skills development, the participant will be able to:

• critically reflect on what makes effective business writing
• successfully differentiate between the styles used in client/supplier communications, and internal communications to colleagues
• write emails and reports that are sensitive to both your audience and to the cultural context
• write communications that convey clear and powerful messages
• respond to difficult questions by e-mail
• feel more confident about your writing skills in Business English and more able to quickly respond to e-mails at work

Course structure: Part 1 The first part of the course focuses on the key vocabulary, expressions and conventions used in business writing. Key themes are highlighted below.

• Exchanging ideas and best practice
• Key expressions to use in professional communications writing both in semi-formal and formal context
• Understanding the e-mail sandwich and its cultural context
• Acceptable and unacceptable ‘jargon’, acronyms and abbreviations in professional writing

Course structure: Part 2 The second part of the course focuses on a professional case study in which you need to deploy the vocabulary and techniques generated in part 1. In this case study, based on a realistic work-based scenario, you produce a range of professional communications.

At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.