Conflict management in the workplace

Formation inter-entreprise

À qui s'adresse la formation?

Team leaders, Heads of unit, HR staff, Project managers

Durée

7,00 heure(s)

Langues(s) de prestation

EN

Prochaine session

25.11.2024
Lieu
Luxembourg

Prix

260,00€

Objectifs

After the training the participant shall be able to:

  • have guidance on improving his/her communication skills
  • adopting the right attitude to prevent
  • manage interpersonal conflicts between employees and teams
  • Pedagogical goals are:
    • Knowledge: to be able to:
      • Understand conflict dynamics and the different strategies for dealing with conflicts
      • Understand the impact of his/her communication
    • Know-How:
      • Know how to use active listening, to reformulate and question
      • Develop mediation skills for conflict prevention and/or resolution
    • Behavioural skills:
      • Enable the trainee to learn the right attitude in conflict situations, namely by:
        • Creating confidence and knowing how to defuse a conflicting situation
        • Promoting the empowerment of employees and the dialogue

Contenu

  • Understanding conflict dynamics:
    • Identify the different types of conflicts in the workplace and their impact on team motivation
    • Recognise the different strategies for dealing with conflicts and identify your own style/tendency
    • Understand the phases of conflict escalation
    • Focus on the real stakes of the conflict (interests vs. positions)
  • Learn how to defuse tensions or existing conflicts:
    • Improve your communication skills, develop empathy and active listening, learn principled negotiation, know how to reformulate and question
    • Learn how to adopt the right attitude: focus on interests, acknowledge the emotional dimension of the conflict; facilitate mutual understanding and promote the resolution of the disagreement

Certificat, diplôme

At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.

Prochaine session

Date
Ville
Language & prix
25.11.2024
Luxembourg
EN 260,00€

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