Conflict management in the workplace

Unternehmensübergreifende Weiterbildung

An wen richtet sich die Weiterbildung?

Team leaders, Heads of unit, HR staff, Project managers

Dauer

7,00 Stunde(n)

Sprache(n) der Dienstleistung

EN

Nächster Termin

25.11.2024
Ort
Luxembourg

Preis

260,00€

Ziele

After the training the participant shall be able to:

  • have guidance on improving his/her communication skills
  • adopting the right attitude to prevent
  • manage interpersonal conflicts between employees and teams
  • Pedagogical goals are:
    • Knowledge: to be able to:
      • Understand conflict dynamics and the different strategies for dealing with conflicts
      • Understand the impact of his/her communication
    • Know-How:
      • Know how to use active listening, to reformulate and question
      • Develop mediation skills for conflict prevention and/or resolution
    • Behavioural skills:
      • Enable the trainee to learn the right attitude in conflict situations, namely by:
        • Creating confidence and knowing how to defuse a conflicting situation
        • Promoting the empowerment of employees and the dialogue

Inhalt

  • Understanding conflict dynamics:
    • Identify the different types of conflicts in the workplace and their impact on team motivation
    • Recognise the different strategies for dealing with conflicts and identify your own style/tendency
    • Understand the phases of conflict escalation
    • Focus on the real stakes of the conflict (interests vs. positions)
  • Learn how to defuse tensions or existing conflicts:
    • Improve your communication skills, develop empathy and active listening, learn principled negotiation, know how to reformulate and question
    • Learn how to adopt the right attitude: focus on interests, acknowledge the emotional dimension of the conflict; facilitate mutual understanding and promote the resolution of the disagreement

Zertifikat, Diplom

At the end of the training, the participants will receive a certificate of attendance delivered by the House of Training.

Nächster Termin

Datum
Stadt
Sprache und Preis
25.11.2024
Luxembourg
EN 260,00€

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Tag
Verteidigung Prävention Sicherheit - Gesundheit und Sicherheit am Arbeitsplatz - Berufsrisiko - Psychosoziales Risiko - Diskriminierung Management Diversität
EN
Tag
Verteidigung Prävention Sicherheit - Verwaltung Unternehmensrisiken - Wirtschafts- und Finanzkriminalität