Implementing a process-based approach to ensure operational excellence

• Understanding the basic principles of a process-based approach
• Identifying the different types of processes
• Learning how to define and create a process
• Process-based management
• Optimising a process as part of a continuous improvement approach

• The basics of a process-based approach (process definition, objectives, etc.)
• Setting up a process-based approach (stages to implement and process-orientated management)
• Creation of a process
• Operational excellence: definition, tools and methods (Six Sigma, Kanban, Deming's Wheel) etc.
• The levers required for the successful implementation of an approach to achieve operational excellence
• Process-based project management (process owner, change management, tools, etc.)
• Conducting a process review (optimisation, reappraisal, risk assessment, critical process appraisal, process evaluation)

To facilitate the learning process, MindForest Group integrates transmissive and collaborative methods (practice, exercises, feedback), otherwise known as action learning, into its teaching approach.

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