Working across cultures (C5048) - Blended learning

None.

• Recognize the potential traps and opportunities of working in a cross-cultural context.
• Understand the influence of culture on individuals: how they work and communicate.
• Identify cultural communication preferences and take these into account.
• Determine the key skills and capabilities that come into play in a global environment.
• Discover how to upgrade these critical skill sets.
• Enhance your performance when it comes to managing projects, overall management and negotiations.
• Reduce stress and improve delicate relationships.
• Improve your leadership skills and your ability to head up an international team.

• Analyzing the impact of culture and how it influences your values and behavior
  • Understanding the value and inherent difficulties of working in a global environment
• Understanding how your behavior reveals your deepest values
  • Determining your own cultural profile and how it influences you
• Taking cultural preferences into account
  • Understanding how goals and objectives vary across cultures
  • Gaining insight into how our ways of working within hierarchies vary
• Exploring the key competencies for working cross-culturally and discovering how to improve these skills
  • Practicing these skills and simulating potential or past situations where they will be/have been needed
• Building effective communication strategies for various cultures
  • Refine how you communicate by phone and email, especially at a distance, and increase your effectiveness
  • Determining the best ways for communicating at a distance according to the cultures involved
• Understanding how different cultures perceive trust and how to build it
  • Using active listening and empathy to communicate effectively
• Demonstrating respect across cultures and its various forms
  • Practicing the appropriate vocabulary, references, and social topics
• Building a relationship or bond across cultures
  • Exploring social customs in business and beyond
  • Providing advice and suggestions for students with specific cross-cultural professional relationships
• Sharing examples of past cultural mishaps and simulating a better interaction
  • Identifying the causes of the mishaps and constructing a cumulative list of dos and donts
• Building one's own personal road map for future success
  • Linking students with resources for future progress