How a Manager can deal with conflict situations

• Identify the reason behind the conflict
• Diagnose and analyse the different types and levels of conflict
• Recognising your sphere of influence to deal with conflict
• Regulating and overcoming conflict in your role as a manager
• Dealing effectively with post-conflict situations to reestablish trust

• Identify the reason for the conflict
• Resolving latent conflict
• Resolving open conflict
• Dealing with violent conflict
• Supporting the post-conflict situation

To facilitate the learning process, MindForest Group integrates transmissive and collaborative methods (practice, exercises, feedback), otherwise known as action learning, into its teaching approach.

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