How a Manager can deal with conflict situations

Intra-company training

Who is the training for?

  • Managers
  • Project managers

Level reached

Beginner

Duration

1,00 day(s)

Language(s) of service

DE EN FR LU

Goals

  • Identify the reason behind the conflict
  • Diagnose and analyse the different types and levels of conflict
  • Recognising your sphere of influence to deal with conflict
  • Regulating and overcoming conflict in your role as a manager
  • Dealing effectively with post-conflict situations to reestablish trust

Contents

  • Identify the reason for the conflict
  • Resolving latent conflict
  • Resolving open conflict
  • Dealing with violent conflict
  • Supporting the post-conflict situation

Teaching methods

To facilitate the learning process, MindForest Group integrates transmissive and collaborative methods (practice, exercises, feedback), otherwise known as action learning, into its teaching approach.

Certificate, diploma

Attendance certificate

Organization contact details

Laurence Folz & Sophie Koyanagi

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