ITIL® Lifecycle Certificate in Continual Service Improvement

À qui s'adresse la formation?

Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved
Individuals seeking the ITIL Expert in IT Service Management

Niveau atteint

Avancé

Durée

3,00 jour(s)

Langues(s) de prestation

Prochaine session

Contacter l'organisme

Prérequis

ITIL v3 or 2011 Foundation
ITIL v2 Foundation and v2/v3 Foundation Bridge

Objectifs

Introduction to Continual Service Improvement
Continual Service Improvement Principles and Process
Continual Service Improvement Methods and Techniques
Organisation for Continual Service Improvement
Technology for Continual Service Improvement
Implementation Considerations
Critical success factions and risk involved in Continual Service Improvement

Contenu

The ITIL Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.