ITIL® Lifecycle Certificate in Continual Service Improvement

Intra-company training

Who is the training for?

  • Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
  • IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals seeking the ITIL Expert in IT Service Management

Level reached

Advanced

Duration

3,00 day(s)

Language(s) of service

FR

Prerequisites

  • ITIL v3 or 2011 Foundation
  • ITIL v2 Foundation and v2/v3 Foundation Bridge

Goals

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles and Process
  • Continual Service Improvement Methods and Techniques
  • Organisation for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementation Considerations
  • Critical success factions and risk involved in Continual Service Improvement

Contents

The ITIL Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

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