ITIL Foundation (exam included)

It is desirable but not essential that participants have some understanding of IT Service Management. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.

Following the completion of the course participants should:

• Know and understand:
  • the Service management as a practice (comprehension)
  • the ITIL service lifecycle (comprehension)
  • the Generic concepts and definitions (awareness)
  • the Key principles and models (comprehension)
  • the Selected processes (awareness)
  • the Selected functions (awareness)
  • the Selected roles (awareness)
  • the Technology and architecture (awareness)
  • the Competence and training (awareness)
• Pass the ITIL Foundation exam

The training will cover the ITIL terms and prepare the delegate for the ITIL Foundation exam with a focus on:

• Introduction to ITIL
• Service Management as a practice
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• ITIL Foundation exam
• Course Conclusion

During the course the practical side of the ITIL Best Practice method is emphasized through assignments and exercises.

The ITIL Foundation examination is as follows:

• 1 hour
• 40 questions
• Multiple choice
• 65% pass mark
• Closed book

ITIL Foundation Certificate (PeopleCert)