ITIL Foundation (exam included)

Betribsiwwergräifend Formatioun

U wie riicht sech d'Formatioun?

  • IT Service Providers,
  • IT Directors and Managers,
  • CIO’s,
  • Service Management Consultants...

Erreechten Niveau

Ufänger

Dauer

3,00 Dag(Deeg)

Sprooch(e) vun der Déngschtleeschtung

EN FR

Nächst Sessioun

Virkenntnisser

It is desirable but not essential that participants have some understanding of IT Service Management. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.

Ziler

Following the completion of the course participants should:

  • Know and understand:
    • the Service management as a practice (comprehension)
    • the ITIL service lifecycle (comprehension)
    • the Generic concepts and definitions (awareness)
    • the Key principles and models (comprehension)
    • the Selected processes (awareness)
    • the Selected functions (awareness)
    • the Selected roles (awareness)
    • the Technology and architecture (awareness)
    • the Competence and training (awareness)
  • Pass the ITIL Foundation exam

Inhalt

The training will cover the ITIL terms and prepare the delegate for the ITIL Foundation exam with a focus on:

    • Introduction to ITIL,
    • Service Management as a practice,
    • Service Strategy,
    • Service Design
    • Service Design,
    • Service Transition,
    • Service Operation
    • Service Operation.
    • Continual Service Improvement,
    • ITIL Foundation exam,
    • Course Conclusion

Pedagogesch Methoden

During the course the practical side of the ITIL Best Practice method is emphasized through assignments and exercises.

Evaluatioun

The ITIL Foundation examination is as follows:

  • 1 hour
  • 40 questions
  • Multiple choice
  • 65% pass mark
  • Closed book

Certificat, Diplom

ITIL Foundation Certificate (PeopleCert)

Kontakt fir dës Formatioun

Rémi Peduzzi

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