ITIL Foundation (exam included)

Inter-company training

Who is the training for?

  • IT Service Providers,
  • IT Directors and Managers,
  • CIO’s,
  • Service Management Consultants...

Level reached

Beginner

Duration

3,00 day(s)

Language(s) of service

EN FR

Next session

Prerequisites

It is desirable but not essential that participants have some understanding of IT Service Management. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.

Goals

Following the completion of the course participants should:

  • Know and understand:
    • the Service management as a practice (comprehension)
    • the ITIL service lifecycle (comprehension)
    • the Generic concepts and definitions (awareness)
    • the Key principles and models (comprehension)
    • the Selected processes (awareness)
    • the Selected functions (awareness)
    • the Selected roles (awareness)
    • the Technology and architecture (awareness)
    • the Competence and training (awareness)
  • Pass the ITIL Foundation exam

Contents

The training will cover the ITIL terms and prepare the delegate for the ITIL Foundation exam with a focus on:

    • Introduction to ITIL,
    • Service Management as a practice,
    • Service Strategy,
    • Service Design
    • Service Design,
    • Service Transition,
    • Service Operation
    • Service Operation.
    • Continual Service Improvement,
    • ITIL Foundation exam,
    • Course Conclusion

Teaching methods

During the course the practical side of the ITIL Best Practice method is emphasized through assignments and exercises.

Evaluation

The ITIL Foundation examination is as follows:

  • 1 hour
  • 40 questions
  • Multiple choice
  • 65% pass mark
  • Closed book

Certificate, diploma

ITIL Foundation Certificate (PeopleCert)

Organization contact details

Rémi Peduzzi

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