SoftSkills4IT (EN)

Objectives:

• Working on your posture and your "Customer - Centricity"
• Developing your individual abilities to evolve in your practice by improving your communication
• Learn from others thanks to "Business cases"
• Acquire some reflexes to solve problems
• Benefit from targeted training

Step 1: CUSTOMER CENTRICITY

• Understand issues of internal customers, external customers, and adapt to stakeholders (suppliers, legal part, security and safety)

Step 2: COMMUNICATION

• Develop intrapersonal and interpersonal skills to communicate more efficiently

Step 3: PROBLEM SOLVING

• Acquire methodology and good reflexes for problem solving

Step 4: BUSINESS CASES

• Implementations on real business cases

Step 5: COACHING / SUIVI INDIVIDUEL

• Follow-up on the assimilation of elements from the collective session
• Work on 1 or 2 concrete situations that you face everyday
• Formulation of a SMART action plan to integrate learning in your everyday practice

• Digital Assessment
• Role game
• Alternation of coaching sequences (collective / individual)
• Practical exercises (+50%)
• Share experiences between all participants

Validation of acquired knowledge during the individual follow-up interview, during which, in parallel with the definition of the action plan, the trainer/coach will ask specific questions about the content of the course.

TALANTLERS Certificate - At the end of the individual interview, the trainer will also decide whether if the certificate of successful completion of the assessment can be delivered and, in a coaching