English for Sales - Services and Products

People buy consumer goods and services through various channels. We will be looking at different types of retail channels such as stores, online, catalogues, direct sales, TV home shopping, and automated retail.

Here are some examples of retail categories:

• Car dealers, including auto parts, new and used vehicle sales
• Non-store retailers, which means online retail sales
• Department stores
• Clothing, such as speciality clothing stores
• Electronics and appliance stores, including big box retailers
• Food and beverage stores, including grocery stores and liquor stores
• Building and gardening supply stores
• Sporting goods/hobby stores
• Health/beauty stores, including pharmacies
• Furniture stores
• Hospitality and leisure, including hotels, restaurants and bars
• Gas stations
• Miscellaneous

You may not realize that you already know a little business language

• Greetings of the day
• How are you?
• More greetings
• Contact details
• Please and thank you
• I do not understand
• Yes No
• Clothing & Accessories
• Shopping for clothes
• Sales
• Adjectives
• In the shop
• Where is/are the…?
• Purchase of products
• How much does it cost?
• Payment
• Customer service
• Shopping for food
• Useful places
• Countries
• Numbers
• Where are you from?
• What is the phone number?
• Give your details
• Where do you live?
• Colours and sizes
• What would you like to drink?
• Hour part 1 hour
• Time Part 2 Passed / at and a half past
• Time Part 3 Passed and at
• What time is it?
• Where is…?
• instructions
• Stationary
• Taxi, please
• Marketing
• Recommendations
• Banalities
• Business Small Talk
• What's the problem?
• Where can I…?
• Days of the week and months
• To welcome the client
• Describe the product
• Describe the services
• Others

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