Conflict management in professional domain (C5039)

Inter-company training

Who is the training for?

Anyone wishing to constructively manage a professional conflict: team manager, HR, project manager, etc.

Duration

23,00 hours(s)

Language(s) of service

EN

Next session

Prerequisites

None.

Goals

  • Recognize a conflict situation and know how to distinguish between the different types of conflict.
  • Learn to analyse a conflict: divergent interests of stakeholders, issues, environment...
  • Understand the cost of conflict for all parties involved.
  • Appropriate conflict resolution tools and apply them in role plays.
  • Prepare for conflict resolution and build your argument.
  • Manage conflicts.
  • Arm yourself with the tools to deal with difficult people and situations.
  • Knowing how to anticipate and prevent conflicts.

Contents

Le contenu est identique aux objectifs d'apprentissage pour cette formation.

Organization contact details

LLLC

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