Internal audit - Compliance function, complaints handling and conflict of interest frameworks

This module is a component of our Internal audit curriculum, designed to assist internal auditors in their day-to-day work.

This curriculum consists in several courses, dedicated to core topics, subject to the review of internal auditors. The courses will cover organisational, technical and regulatory aspects. The aim of each course is to give basic refresh of the regulatory requirements, to help in the identification of the risks faced by your company and to guide you in the elaboration of an adequate working programme. In addition, we will share with you best practices and practical tips. Experienced internal auditors and subject matter experts will guide you throughout this curriculum.

Prerequisite for each participant: basic knowledge and understanding of the topics, as well as of the applicable regulations.

By the end of the course, participants will be able to:

• have a better understanding of the topic and its challenges;
• have a basic refresh of the regulatory requirements;
• benchmark their processes and controls with best practices;
• design an adequate audit plan;
• be confident in conducting the internal audit review.

• Compliance function scope and context
• Risk analysis
• Regulatory refresh
• Key processes and controls performed as part of the second line of defence
• Audit plan design
• Experience sharing and benchmarking

An attendance certificate will be sent to participants.

Intra-company course

Alexandre Lambin is partner within PwC Luxembourg’s Risk Assurance with a particular focus on internal audit services and corporate governance. He is benefiting of more than 20 years of experience in the audit practice (internal and external).

He is qualified as Certified Internal Auditor (CIA), Certified Financial Services Auditor (CFSA), Certified in Risk Management Assurance (CRMA) and Expert-Comptable in the Grand-Duché de Luxembourg.

Alexandre is accredited by the Institute of Internal Auditors to lead internal audit functions quality assessments.

Within PwC Luxembourg, Alexandre is co-leading the corporate governance working group with the objective of facilitating and optimising governance related services.

Alexandre is currently leading a wide variety of internal audit assignments and is responsible for the internal audit of a number of clients who outsourced their internal audit function to PwC. He is also closely collaborating with the internal audit departments of several companies across various sectors on a diversified panel of assignments.

Alexandre has carried out several external quality assessments of the internal audit function of companies within the financial, non-financial and public sectors.