Mediate an Interpersonal Crisis (S-EL0064)

When serious disagreements make communication difficult and business results suffer, the situation can seem impossible to resolve.

By the end of this training, you will be able to

• identify behaviours likely to provoke a crisis,
• manage this type of delicate situation effectively, particularly when you are not directly involved in the disagreement but must help the parties concerned to resolve the situation and
• improve communication between different people and help them break deadlocks.

Programme:
1. Reframing communication.
2. Dealing with a major crisis.
3. Preparing for the next crisis.

Important noteregarding your personal data

When accessing the e-learning platform via Moodle-LLLC, you will first need to update your user profile with the desired configuration.

If you do not want your name and/or email address to be visible to other learners, you then have the possibility to replace your name with an Alias of your choice in the corresponding field and/or completely hide your email address from the other users. This configuration can be made by accessing the settings in your user area.

The detailed procedure (step by step) for adapting the configuration will be continuously available in your Moodle-LLLC area, which you will have access to once you registered for the e-learning course.