FR Réagir aux réclamations des clients et aux conflits commerciaux (S-CM0010) On request Sales management - Customer satisfaction 01.01.2099
FR Introduction aux notions de la communication et marketing digital (S8070) - Blended learning Blended-Learning Sales management - Marketing - E-marketing 01.01.2099
DE Empathischer Umgang mit unzufriedenen Kund*innen (S-EL0061) E-Learning Sales management - Customer satisfaction 01.01.2099