Powerful communication techniques (C5049) - distance learning

None.

• Understand the complex interplay between speaker, audience, relationship, and context in the communication process.
• Determine root causes of miscommunication and to find ways to neutralize them in the future.
• Identify and remove roadblocks to effective communication.
• Discover your personal communication style.
• Comprehending and demonstrating effective ways to listen.
• Demonstrating the intellectual capacity of relating effectively across contexts.
• Applying theories of interpersonal communication to practical interpersonal situations inside and outside the classroom.

• Communication
  • Worldview, perception and work relationships
• Trust breakers and how to fix them
  • Conscious communication
  • Mirroring and rapport
• Building Better Relationships with Ourselves and Others
  • Perception, worldview, emotional intelligence
  • Self-awareness, self-esteem and self-concept
• Building Better Relationships with Ourselves and Others (cont)
  • Case studies to understand your styles
• Relationship Building
  • Managing assumptions in order to build trusting work relationships
• Consciously building trust at work
  • Developing and showing a positive attitude
• Express Needs Within Work Relationships
  • Performing an interpersonal needs inventory
  • The shape and sound of assertiveness
• Relational Communication-your communication style: how you relate most often
  • Sharpening verbal and nonverbal behaviors and skills
  • Applying direct and indirect messages for more flexible communication
  • Using feedback and questioning skills to better understand others
• Relational Listening-Listening barriers and their impact on effective work relationships
  • Case studies for identifying your behaviors
• A listening improvement map
  • Improving listening by asking good questions
  • Applying active and reflective listening skills in various situations