Practical Business Process Model & Notation (BPMN 2.0)

This course is suitable for those who are interested in documenting and improving business processes; business analysts, functional analysts, process managers, architects, product managers, …

Business and/or IT processes modeling delivers essential insights into your organization’s processes. Modeling allows you to understand and analyze your business processes, enabling you to improve, optimize and transform them.

During this course we will provide you with the knowledge and skills required to understand the main elements of the BPMN 2.0 (Business Process Model and Notation) norm and to create BPMN models with clear process logic that can be shared across your organization.

This course is suitable for those who are interested in documenting and improving business processes; business analysts, functional analysts, process managers, architects, product managers, …

The place of Process Modeling in Process Management

• Introduction to Business Process Management
  • Background
  • BPM cycle
  • BPM roles
• Why documenting Business Process in BPM?
• Focus on the Process Analyst role and skills

Focus on Elicitation Process Model

• What is Elicitation process?
• Focus on elicitation in context of BPM: process discovery framework
• What are the common elicitation techniques in BPM?
• Focus process specific elicitation techniques
  • Interview/workshop
  • Questionnaire

Process Modeling with BPMN 2.0

• What are the key characteristics of a good model
• What are the possible levels of formalism to document requirements?
• Fundamentals of BPMN 2.0: what is a Business process
• Collaboration in BPMN 2.0
• From BPEL to BPMN 2.0
• Core BPMN 2.0 model shapes: activity, gateways, events, swimlanes
• Focus on activity
  • Tasks
  • Sub-process
  • Abstract tasks vs other specific tasks:user, manual, scripts)
• Focus on swimlanes
  • Lanes
  • Pool
  • Black box pool vs white box pool: when to use them?
• Focus on gateways
  • Exclusive gateways vs parallel gateways
  • Event based gateway
  • Non-exclusive gateway
• Focus on events
  • Start events vs end events vs intermediate events
  • Catching vs throwing events
  • Interrupting vs non interrupting events
  • Key event types: message, timer, error, signal
• Notion of flows
  • Sequence flows
  • Object flows
• BPMN 2.0 artifacts: annotation and groups
• Introduction to advanced topics
  • Notion of deadlock and livelock in Process Models: how to avoid them
  • Top-down process approach: from macro to detailed processes
  • Process modeling patterns: concurrent race, etc.
• Token in activity diagram: from static representation to dynamic execution

Process Validation

• Quality aspects of a process model
  • Pragmatic quality
  • Syntactic quality
  • Semantic quality
• The 7 Process Modeling Guidelines for higher quality
• Process Model validation techniques

Analysis, process flow, requirements engineering tasks, business process modeling.