ITIL 4 Foundation with exam

There are no prerequisites or technical background required to attend this course.

By attending our ITIL 4 Foundation training, you will gain understanding of:

• The structure and benefits of the ITIL 4 framework
• How the ITIL 4 guiding principles can help you and your organization to adopt and adapt service management
• The four dimensions model of service management
• The key concepts of service management and their practices
• The approach of the Service Value System and the co-creation of value with customers and other stakeholders
• How ITIL 4 integrates a set of management practices that will help organization’s to perform work and accomplish objectives
• The key concepts from Lean IT, Agile, DevOps, and why these are important to deliver business value
• You will be prepared to take the ITIL v4 Foundation exam

A comprehensive 3-day programme to understand the ITIL 4 framework and key concepts, and be ready to take the ITIL4 Foundation exam.

ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the creation, delivery, operation and continual improvement of tech-enabled products and services. ITIL 4 also integrates frameworks such as Lean IT, Agile and DevOps.

• IT service management in the modern world
• The key components and benefits of the ITIL v4 framework
• The key concepts and terminology of service management
  • Nature of value and co-creation
  • The various stakeholders involved
  • Products and services: definitions and purpose
  • Service relationships
  • Key components of customer value: outcomes, costs and risks
• The four dimensions of service management or how to facilitate effective and efficient value for your customers and other stakeholders
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • How external factors can affect service management in your organization
• The ITIL 4 service value system: enable value creation
  • An overview of the service value system
  • Opportunity, demand and value
  • The ITIL guiding principles
  • Governing bodies and governance
  • Service value chain: outline the key activities
  • Continual improvement
• The ITIL management practices or how ITIL interacts with other frameworks and models
  • General management practices
  • Service management practices
  • Technical management practices
• ITIL 4 Foundation exam preparation with sample papers and correction in group

Throughout our 3-day interactive course, we will provide an ideal balance between presentations and individual exercises or group exercises and a case study.

ITIL 4 Foundation exam at end of training:

• Exam duration: 60 minutes
• Closed book format
• Number of questions: 40
• Multiple-choice
• Pass mark: 65% or higher (26 marks or above)

ITIL 4 Foundation (PeopleCert)