Optimise your client centricity

• Understand and master the challenges linked to customer orientation
• Identify and understand customer expectations (both internal and external)
• Identify the methods at your disposal to respond to these expectations in a better way
• Learn how to develop a customer centric culture

• Understand what a customer culture comprises
• Become aware of the importance of and challenges linked to customer orientation
• Develop among your employees for the need for a client culture
• Draw up a "customer-orientated" action plan for this area of activity
• Reflect on how best to implement and improve your customer centric orientation

To facilitate the learning process, MindForest Group integrates transmissive and collaborative methods (practice, exercises, feedback), otherwise known as action learning, into its teaching approach.

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