Speaking with confidence on the telephone - Part 2

Recommended for participants with a good foundation in English (level B1 and above).

English Language Development

• Use a wide range of expressions used in professional telephone calls.
• Understand the different conventions in starting and finishing a professional telephone call.
• Understand a wide range of common phrasal verbs, acronyms and business idioms typically used in professional telephone calls.
• Deploy terms and expressions used to ‘soften’ a difficult message to internal or external contacts by telephone.

Professional skills development

• Critically reflect on how to use the telephone effectively in communicating to a wide range of audiences.
• Making small talk on the telephone with established professional contacts.
• Effectively communicate difficult messages and deal with difficult questions on the telephone.
• Overcome communication breakdowns on the telephone.
• Communicating in a way that is sensitive to both your audience and the current Covid-19 context.

A webinar via zoom developing your Business English skills in speaking professionally on the telephone. Continues the themes followed in Part 1 of the two-part series. An opportunity for questions and answers.

A comprehensive pack to take away full of vocabulary lists and useful templates is included in the price.

• The sessions focus on the practical English language you need in every day life.
• Based on realistic professional scenarios.
• We develop the grammar required to improve your precision in Business English.

Webinar with time for questions and answers.