Taking a process-based approach to ensure operational excellence

Intra-company training

Who is the training for?

  • Managers
  • Project managers
  • Anyone intending to introduce a process-based approach

Level reached

Beginner

Duration

4,00 hours(s)

Language(s) of service

DE EN FR LU

Goals

  • Gain a good understanding of the use of a process-orientated approach
  • Identify the different types of process
  • Learn how to define and create a process
  • Gain a good working insight into management by processes
  • How to optimise a process in the context of an approach based on continual improvement

Contents

  • Principe de l'approche processus (définition d'un processus, objectifs, etc.)
  • Démarche de l'approche processus (étapes à suivre et management des processus)
  • Réalisation d'un processus
  • Excellence opérationnelle: définition, outils et méthodes (Six Sigma, Kanban, roue de Deming) etc.)
  • Leviers à mettre en oeuvre dans une démarche d'excellence opérationnelle
  • Pilotage par les processus (process owner, la gestion du changement, les outils)
  • Revue de processus (optimisation, refonte, risque, criticité d'un processus, évaluation d'un processus)

Teaching methods

To facilitate the learning process, MindForest Group integrates transmissive and collaborative methods (practice, exercises, feedback), otherwise known as action learning, into its teaching approach.

Certificate, diploma

Attendance certificate

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