Writing effective emails to customers and contacts - Part 1

Blended learning

Who is the training for?

All public

Level reached

CEFRL - Level B2

Duration

1,50 hours(s)

Language(s) of service

EN

Prerequisites

Recommended for participants with a good foundation in English (level B1 and above).

Goals

English language development

  • Useful expressions used in professional email writing.
  • The different conventions in starting and finishing an email.
  • Understanding a wide range of common phrasal verbs, acronyms and business idioms.
  • The language used to ‘soften’ a difficult message to internal or external contacts.

Professional skills development

  • Critically reflecting on writing good and bad emails.
  • Effectively differentiating between the styles used in client emails, and internal emails to colleagues.
  • Writing emails that are sensitive to both your audience and the current Covid-19 context.
  • Writing emails that convey clear and powerful messages.
  • Communicating difficult messages with tact and sensitivity.

Contents

A webinar via zoom developing your English language skills in writing professional emails. An opportunity for questions and answers.

A comprehensive email template pack is included in the price.

Points covered

  • The sessions focus on the practical English language you need in every day life.
  • Based on realistic professional scenarios.
  • We develop the grammar required to improve your precision in Business English.

Mode of organisation

Webinar with time for questions and answers.

These courses might interest you