Professional effectiveness: conflict management

Intra-company training

Who is the training for?

Tout public

Level reached

Intermediate

Duration

2,00 day(s)

Language(s) of service

EN FR

Goals

  • Understand how conflicts work and their different stages
  • Prevent, anticipate conflict by applying operational methods
  • Understand the principles of verbal and non-verbal communication
  • Promote constructive and positive communication to avoid conflict

Contents

Understand the birth of a conflict and how it works to better anticipate:

  • Know how to apprehend the definition and typology of conflicts, understand the mechanisms of a conflict situation
  • Understand the criteria and values of the other to better adapt
  • Identify attitudes or reactions that generate conflicts, avoid going outside the frame of reference
  • Assimilate the different phases of a conflict to better react

Develop positive communication in the context of a delicate / complex exchange:

  • Review of the principles of verbal and non-verbal communication
  • Successfully enter into a relationship with the other, master the principle of synchronization
  • Develop your listening attitude and empathy
  • Reformulate and diagnose the situation in order to work on a common situation
  • Identify compelling messages
  • What are ego states in transactional analysis and manipulation games?

Defuse aggressive behavior, manage emotions and stress:

  • Take a step back and manage your stress, understand your reactions to adopt new reflexes
  • Know how to say "no" and capitalize on your assertiveness, adopt a reassuring attitude
  • Adapt to the communication style of his interlocutor
  • Identify a solution and preserve the relationship with his interlocutor
  • Use good judgment, manage emotions and focus on a goal

Teaching methods

  • Apports théoriques et pratiques
  • Formation tournée vers l'interactivité et l'echange
  • Exercices ludiques et pratiques
  • Support de cours version papier et numérique

Certificate, diploma

Attestation de fin de formation

Organization contact details

Slawomir Pindor

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