FR Au-delà du service : l'impact de la cerise sur le gâteau dans la relation client (S-CM0038) On request Sales management - Crm 01.01.2099
FR Réagir aux réclamations des clients et aux conflits commerciaux (S-CM0010) On request Sales management - Customer satisfaction 01.01.2099
EN The marketing and the digital age (C4021) - BLENDEDLEARNING Blended-Learning Sales management - Marketing - E-marketing 01.01.2099
PT Área comercial: como agir perante uma reclamação? (S8048) On request Sales management - Customer satisfaction 01.01.2099