ITIL® 4 Strategist: Direct, Plan & Improve (DPI) with exam

This course provides the practical skills necessary to create a "learning and improving" IT organization, with a strong and effective strategic direction.

The Direct, Plan and Improve - DPI course will focus on the following key ITIL 4 practices:

• Continual improvement
• Measurement and reporting
• Portfolio management
• Organizational change management
• Risk management

Participants will acquire the relevant knowledge and experience through presentations, activities, exercises and examples included in the course, and will be prepared to pass the ITIL Strategist: Direct, Plan, and Improve certification exam.

Module 1: Course Introduction

• Course objectives and planning
• The ITIL 4 certification scheme
• Exercises
• Presentation of the case studies
• Exam Details

Module 2: The Core Concepts of DPI

• Basics of direction
• Basics of planning
• Basics of improvement
• Other core elements

Module 3: DPI through Service Value Chain and Guiding Principles

• DPI of the SVS
• DPI of guiding principles

Module 4: Role of Direction in Strategy Management

• Introducing Strategy Management
• Developing effective strategies

Module 5: Implementation of Strategies

• Managing risks
• Making decisions through Portfolio Management
• Directing via Governance, Risk and Compliance (GRC)

Module 6: Introduction to Assessment and Planning

• Core concepts of assessment
• Conducting effective assessments
• Core concepts of planning

Module 7: Assessment and Planning through VSM

• Introducing Value Stream Maps
• Developing Value Stream Maps
• Knowing more about VSM

Module 8: Measurement, Reporting and Continual Improvement

• Measurement and Reporting
• Alignment of measurements and metrics
• Success factors and key performance indicators
• Continual improvement

Module 9: Measurements and Continual Improvement through Dimensions and the Service Value Chain

• Measurements for the Four Dimensions
• Continual Improvement of the Service Value Chain and practices

Module 10: OCM Principles and Methods

• Basics of OCM
• OCM throughout DPI and Service Value Chain
• Resistance and reinforcement

Module 11: Communication Principles and Methods

• Basics of effective communication
• Communication with stakeholders

Module 12: SVS Development Using Four Dimensions

• Organizations and people in the SVS
• Partners and suppliers in the SVS
• Value streams and processes in the SVS
• Information and technology in the SVS

Classique

Certificat de participation