Communicate with diplomacy, tact and credibility (C5050) - distance learning

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• Choose and use the most appropriate words and emotional tone for every business interaction.
• Gain insight into your communication style and the styles of others.
• Build skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
• Exercising conversational sensitivity, empathy, and perspective-taking.
• Protecting identity and self-concept of others in interaction.
• Developing accuracy in understanding nonverbal behavior.
• Managing self-disclosure and privacy appropriately.

• Understanding how perception and image can impact others' perception of you and your performance. Recognizing how diplomacy, tact and credibility are demonstrated through good communication
• Communication Style Differences
• Knowing how style impacts the image others have of you
  • How your style affects your communication effectiveness
• Adapting your style to gender, generation and position
  • Recognizing how stress impacts how you use your style traits
• Identifying and removing the roadblocks to effective communication
  • Knowing how to positively impact the visual, verbal and vocal components of communication
• Implementing strategies for powerful communication and practicing them
  • Understanding nonverbal communication as a critical part of the communication process
• Applying good listening skills in order to communicate with diplomacy, tact and credibility
  • Identifying the barriers and obstacles to effective listening
• Using good listening skills to build and improve your image
  • Knowing how ineffective listening can cost you and your organization
• Defining the five actions that make for credible communication
  • Applying diplomacy, tact and credibility skills to create more effective communication
• Identifying how hot topics make people lose their diplomacy and tact and credibility
  • Being aware of your hot topics and preparing before you face these situations