LITA Lean IT Foundation Premium

Participants must have attended Lean IT Foundation training in order to take this exam

Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as ITIL®, PRINCE2® and P3O®).

This course covers the Foundation level certification of the Lean IT Association. Further Lean IT qualifications are Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership. The Lean IT Foundation is the entry level certification. This certification is mandatory for the other certifications.
The primary purpose of the course is to provide a basis for accreditation of people involved with Lean IT Foundation. It documents the learning outcomes of the Lean IT Foundation and describes the requirements a candidate is expected to meet to demonstrate that these learning outcomes have been achieved.

• The principles underlying the Lean philosophy
• The importance of understanding and delivering customer value
• The way Lean looks at processes and the waste within them
• How to measure performance and the key determinants of performance
• What the organizational requirements are when implementing Lean, including the use of visual management tools
• Which behaviour and attitude is necessary for Lean to be successful within an IT organization
• The DMAIC problem­ solving model
• How these Lean principles can be applied within an IT organization

Day 1:

• Introduction of Lean
• The Customer
• The Process
• Performance

Module 3: Customer

• Voice of customer
• Types of customer value Critical to Quality (CTQ)
• Tree and analysis of voice of customer using CTQ
• Sources of improvement opportunities

Module 4: Process

• Definition and key components of process
• Distinction between value demand and failure demand
• Defining SIPOC and COPIS
• Steps to create value stream map and symbols used in value stream map
• Flow principle and examples of Muda in value stream
• Examples of different types of activities: value adding, necessary non value-adding, and non value-adding
• Push versus pull
• Improving the process through 5S, Heijunka, and Improvement Plan

Module 5: Performance

• Performance versus results
• Key performance indicators vs. metrics
• SMART KPIs
• Three questions to define correct measurement
• KPIs and behavior
• Aspects of KPI
• Time as currency and production factor
• Skills and knowledge as capacity

Module 6: Lean Organization

• Organizing for Lean IT
• Structure around the value chain
• Ensuring speed of communication
• Performance dialogue and feedback model
• Personal versus team performance and three topics of performance dialogue
• Visual management boards and their types

Module 7: Behavior and Attitude

• Attitude and behavior
• Lean attitude, Lean mindset, and Lean behavior
• Characteristics of Lean Manager and Lean leadership
• Expectations of people from Lean transformation and Lean improvement

Module 8: Problem Solving/Kaizen

• Kaizen versus Kaikaku
• Five intents and three qualifications of Kaizen
• Running a Kaizen event
• DMAIC and tools used in each phase of DMAIC

Evaluation

• The exam is closed­book format
• The exam consists of 50 multiple­choice questions
• A minimum score of 75% is required to pass the exam
• The exam lasts 60 minutes

Une attestation de participation sera transmise aux participants