Effective feedback

By the end of the course, participants will be able to provide constructive and valuable feedback to others, and receive feedback gracefully, with an open mind and without being defensive. Participants will understand how cultural differences can influence the way team members give, receive and perceive feedback.

What is feedback

• Different types of feedback
• Active listening and assertiveness

Giving feedback

• Sandwich method
• Summarizing and reflecting back

Receiving feedback

• Growth mindset
• Reframing and acceptance

Practical tools

• Cultural sensitivity
• Meyer’s Cultural differences scale