Beyond service: the impact of going the extra mile in customer care (S-CM0038)

Unternehmensübergreifende Weiterbildung

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Alle Zielgruppen

Dauer

8,00 Tag(e)

1 day

Sprache(n) der Dienstleistung

EN

Ziele

  • Enhance customer service.
  • Generate a positive word of mouth.
  • Boost job satisfaction.
  • Drive business growth.

Inhalt

In a world saturated with options, standing out requires more - if not something completely different - than competitive pricing. Learn how to transform every client into a passionate advocate and unlock the full range of benefits that follow, including you personal satisfaction in your work.

In a highly competitive market, distinguishing yourself depends on transforming customers into enthusiastic ambassadors who promote your brand throughword-of-mouth - the most powerful tool in marketing. The key factor: exceptional customer service:

  • The magic of theExtra Mile: explore the impact of exceeding clients’ expectations.
  • Core strategies and methods.
  • Tools and techniques to enhance service quality.
  • Building a 100% customer-centric culture.

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