Change Management - Foundation (APMG exam included)

Some experience of organisational change is recommended for this course.

The course programme focuses on the impact of change in four key areas:

• Change and the individual
• Change and the organisation
• Communication and stakeholder involvement
• Change management practices

Introduction and objectives

• Reviewing stakeholder engagement and communication and learning about change practices

The individual and change

• Understanding the learning preferences of people in the organisation
• How can new skills be acquired?
• What are the patterns of individual change?
• Motivation: what motivates people?
• What are the systematic differences between people and how do we deal with them?

Organisation and change

• Organisational metaphors
• Organisational culture
• Change process models
• What is emergent change
• Key roles in organisational change
• Levers of change and developing a vision

Stakeholder strategy

• Stakeholder engagement
• The principles
• Identifying and segmenting the actors of change
• Staff and empathy maps
• Stakeholder mapping
• Influencing strategies

Communication and commitment

• Communication bias
• Communicating change: factors, barriers and approach
• Communication channels (Push-Pull and Lean-Rich)
• Communication planning

The impact of change

• Identifying and assessing the impact of change
• Assessing the impact on stakeholders
• Modifying the severity assessment

Preparing for change

• Motivation for change and motivating people
• The Change Impact Assessment
• Network of change agents
• Building the change team
• Change management plan
• Preparing for resistance to change

Certification:

This course prepares you for the APMG Change Management Foundation exam. As this is the foundation level, the emphasis is on theory, supported by some exercises.
The Change Management™ certification exam takes place at the end of the third day of training. For those who wish, it is always possible to take the exam at a later date with an exam voucher.

• MCQ of 50 multiple choice questions, in English
• Pass mark of 25 out of 50 - 50%.
• 40 minutes duration + 25% additional time if English is not your first language
• Closed book

Others Info:

Each participant will receive:

• a copy of the presentation and exercises
• mock exams
• a copy of The Effective Change Manager's Handbook